Cancellation and refund policy

Last updated: 17 September 2026

We want you to be happy with Desk Keeper Pro. Try the Free plan first — and if Pro isn't right for you, you can get your money back.

Refunds within 5 days

• Email support@coretexcrm.com within 5 days of your purchase, from the email address you used or with your order details.
• No questions asked. We refund the full amount to the original payment method through Razorpay.
• Refunds are started within 2 working days. Your bank or card provider usually takes 5–7 working days to show the money in your account.

What happens to the license

When a payment is refunded, the license key is switched off. Desk Keeper keeps working on the Free plan, and your files and undo history are not affected.

Cancellation

Desk Keeper Pro is a one-time purchase, not a subscription, so there is nothing to cancel and you will never be charged again. An order can't be cancelled after the payment is complete, but it can be refunded within 5 days as described above.

After 5 days

Refunds after this period are at our discretion, for example if Desk Keeper doesn't work on your PC and we can't fix it. Please get in touch — we'll try to help.